HP Photosmart D110 series - Alignment Page Stuck

[ms717]

Hi, I have a HP Photosmart e-All-in-One Printer Series D110. I recently installed new cartridges and was prompted to print an alignment test page. It has been stuck on the alignment test page and will not print anything. I have repeatedly unplugged and waited ten minutes to try and restart the printer but to no avail. I have also tried cleaning the cartridges - I replaced expired ones so I know they aren't expired. Is there a way to reset to get to the main screen or reset the printer all together?

[Jay_G24]

Hi @ms717,

I read your post and understand that the printer is stuck on the "printing alignment page" error.

I'd like to help resolve the issue.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Clean the printhead or ink cartridge

Use a printhead or cartridge cleaning tool to help prevent streaks, smudges, or lines that can interfere with the alignment process.

• Control panel (printers with menus): From the Settings, Setup, or Tools menu, look for an option to clean the printheads or cartridges.

• HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to clean the printheads or cartridges.

• HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to clean the printheads or cartridges.

• HP Utility (Mac): Click the option to clean the printheads or cartridges.

After the cleaning, evaluate the page that prints. You might need to clean the printheads or cartridges more than once.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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