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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎04-17-2020 07:55 AM

HP Recommended
Product: HP Photosmart Plus B210

 I had my modem/router replaced, my HO printer is not showing on any of my devices. The printer itself, on its its screen, anything I touch it says  connection error. The issue is that I want to access the settings tab from the screen on the printer itself, but the settings (touch) button is grayed out.

 

 I have tried unplugging the printer for a few minutes to see if it resets, but I'm never able to reach the settings, or more specifically the wifi settings.

20200417_095245.jpg

 

3 REPLIES 3

‎04-20-2020 08:45 AM

HP Recommended

Hi @JGN3

 

Welcome to the HP Support Community. I'd be happy to assist you

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎05-02-2020 02:48 PM

HP Recommended

 The printer made it impossible to follow the steps you recommended in that message. Still open for ideas. Thanks

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‎05-05-2020 02:00 AM

HP Recommended

@JGN3

 

I have sent you a private message with additional information, kindly check and perform the same.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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