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‎04-30-2020 01:51 PM

HP Recommended

I have an older HP Photosmart Premium (C309A) that I’m having an issue with. When I turn it on, and after it ‘boots up’ there comes an error message on the little screen: “Remove USB device from printer,” when there is no USB device connected, nothing. And until I get this resolved, I can’t use the printer.

 

Can anyone help?

1 REPLY 1

‎05-07-2020 03:32 PM

HP Recommended

@CaptKirk59

 

Welcome to HP Support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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