HP Photosmart Premium C410 displaying error message "ink system failure Oxc19a0035"

[LLMILLER]

I have an HP Photosmart Premium C410 printer.  I recently cleaned the print head  and when I reinserted it, it gave me an error message that the print head was either damaged or an incorrect one.  I purchased a new print head and inserted it.  It originally gave me an error message however after resetting the printer (powering off and pulling the cord as per guidelines), I now receive the message "ink system failure Oxc19a0035".  I have tried resetting the printer a number of times but it does not resolve the problem.   FYI...I have not removed the ink cartridges and replaced them with new ones.  What should I try next to resolve this problem.  (This is an excellent printer so I would l;ike to get this resolved if possible.)

Thanks for your assistance.

[sandytechy20]

@LLMILLER 

Welcome to the HP support community.

I understand that you are getting an ink system error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix  the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[LLMILLER]

I followed all of the guidelines including resetting the printer; replacing the print head; installing new cartridges.  Now I have error message "ink system failureOxc19a0020".  How should I go about trying to resolve this error message?  Thank you for your assistance!!

[sandytechy20]

@LLMILLER 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers