HP Print Service plugin Android - Cannot change tray

[Coen3]

I'm not able to change the tray used for printing. The HP Print Service plugin always selects the manual feed tray 1, while I would like to use tray 2 which can be loaded with a stack of paper. Tray 2 is also the default tray that is used for printing using desktop computers.

The Print Service Plugin even allows me to manually select a tray 2 for printing, but when I do so the print job is still allocated to use tray 1.

I've also tried various different print service plugins, but the result is always the same...

[sandytechy20]

@Coen3

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[Coen3]

Hi, the product name is: HP Color LaserJet Pro MFP M277dw

[TEJ1602]

@Coen3,

Thanks for replying!

Follow the steps below-

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. On the print preview screen, tap the down arrow to select a printer.

3. Tap the down arrow  to open the print settings menu, and then tap the down arrow under Paper size to view the options.

1. Paper size setting with the input tray listed

2. Paper size setting without the input tray listed

Refer to the document HP Printers - Printing from Android Smartphones or Tablets for additional help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Coen3]

Hi, as I already indicated: I am presented an option to select tray 1 or tray 2, but no matter which one I chose the printer always allocates the print job to be printed from tray 1 (the manual feed tray).

The problem occurs on multiple phones using more than one M277dw devices, so i.m.o. there is a bug in either the plugin or the printer firmware.

[sandytechy20]

@Coen3

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[Coen3]

Hi,

The following steps are not presented:

• Select the country from the drop-down.
• Click on "Show Options".
• Fill the web-form. A case number and phone number will now populate for you.

I do see an option for paid support, but I'm not willing to start a paid support ticket for what I assume is a bug in an app or firmware provided by HP. Other users of this printer appear to be encountering the same issue, see for instance the topics with number: 6171294, 5660680, 6370293

[The_Fossette]

@Coen3

Are you using the HP Smart App on your phone? If no, then refer to the below link to install and use the HP Smart app.

https://support.hp.com/in-en/document/c03561640

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Coen3]

Thanks for your reply.

I have used the HP print service plugin, the HP smart app, the default android print plugin, the samsung print service plugin, the Mopria print service all with the same result: the printer always wants to print from tray 1.

[The_Fossette]

@Coen3

Are you getting the option to change the tray in the HP Smart app?

Cheers!