HP Print Service plugin Android - Cannot change tray

[Coen3]

Yes, I'm getting the option but no matter which tray I choose the printer allocates the print job to the manual feed tray 1

[TEJ1602]

@Coen3

I appreciate your efforts soo far, if you have an HP authorized service center nearby, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region, click here- https://support.hp.com/in-en/service-center.

Hope this helps! Keep me posted. 

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[Coen3]

Thanks for your advice. However, it occurs on more than  one device and previously it all used to function properly.

Therefore, I'm almost 100% sure that it is a bug either in a firmware update of the printer or an update of or related to the printing plugin. I would therefore appreciate it if you (or another HP employee) could forward this bug to your developers to have it checked.

[TEJ1602]

@Coen3

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!