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‎09-20-2022 06:26 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer was working well on wifi but has stopped.

Stuck in offline mode

HP Print and Scan Doctor 5.0.14 does not get past Device Manager step after restrart

Did get through Recommended Updates step

Used to be able to print from 3 different computers

Thanks

Category:
4 REPLIES 4

‎09-20-2022 06:27 AM

HP Recommended

Also have 3 devices available - one is "DO NOT DELETE - Needed for HP OfficeJet xxxx" which I did not create

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‎09-24-2022 02:38 AM

HP Recommended

Hi @pcondonjr,

 

Welcome to the HP Support Community. 

 

I understand that HP Print and Scan Doctor not working. I'd like to help!

 

Follow these steps below.

 

Stop print service, clear the print folder, and Start print service

 

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

 

Next...

Troubleshooting document:

Printer is Offline (Windows)

The first section does suggest using the Doctor.

Since that is not resolving the problem (that is, every day the printer is "offline"), try the next solution(s).

For example,  Start at Step 2 and continue.

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎09-26-2022 06:47 AM

HP Recommended

Thanks for suggestions.  None of this hepled.  Even have it connected to network with cat5 cable and still not printing

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‎10-01-2022 01:40 AM

HP Recommended

Hi @pcondonjr,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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