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‎05-04-2020 11:02 PM

HP Recommended
Product: HP Printer 2676

Last week I bought a HP Printer 2676 which was advertised as 3 Years On-Site Warranty. After registered online, HP website shows only 8 months remaining for the warranty period. 

 

Anyone can help to resolve this issue???

4 REPLIES 4

‎05-05-2020 08:16 AM

HP Recommended

Hi @KenPrinter

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎05-07-2020 07:39 AM - edited ‎05-07-2020 07:43 AM

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- I logged a case with customer service on 4 May and responded the email with the evidences and receipts

- Responded to the private message of online support agent on 5 May and support agent ask to wait or call customer servie

- Called customer service on 6 May to follow-up the case but they mentioned they are busy and will follow-up my case later 

- Till now still waiting someone to inform me if the warranty issue is resolved and changed to 3 Years On-Site Warranty (1on1 exchange)

 

It looks like no one bother to support me at all...

 

 

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‎05-07-2020 10:19 AM

HP Recommended

@KenPrinter

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

Asmita
I am an HP Employee

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‎05-11-2020 02:00 AM

HP Recommended

This is not helpful at all! I received the calls from customer service twice and they can only update the warranty to 1 year! The advertisement stated as 3 years warranty (1on1 exchange) but end up the customer service says only 1 year can be updated.

 

Is this a SCAM advertisement by HP side??? 

3 years.PNG

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