HP - Printer - 3.2.1.2285 Install error - 0x800f020b

[BC82]

HP - Printer - 3.2.1.2285 Install error - 0x800f020b     Windows update will not install, tried many times!!!!!! How can I 

get rid of this?

[Raj_05]

Hi @BC82,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x800f020b typically indicates a problem with Windows Update. It may be related to corrupted system files or a conflict with existing software on your computer. Here are some steps you can take to resolve this issue.

Run Windows Update Troubleshooter:

• Type "Troubleshoot" in the Windows search bar and select "Troubleshoot settings."
• Under "Get up and running," click on "Windows Update" and then click "Run the troubleshooter." Follow the on-screen instructions.

Check for Pending Updates:

• Sometimes, Windows Update can get stuck with pending updates. Ensure that there are no pending updates by going to "Settings" > "Update & Security" > "Windows Update" > "Check for updates."

Manually Reset Windows Update Components:

• Sometimes, resetting the Windows Update components can resolve issues. To do this, you'll need to run a series of commands in Command Prompt with administrator privileges.
  • Press Win + X and select "Windows Terminal (Admin)" or "Command Prompt (Admin)".
  • Type the following commands one by one, pressing Enter after each.

net stop wuauserv 

net stop cryptSvc 

net stop bits 

net stop msiserver 

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 

ren C:\Windows\System32\catroot2 catroot2.old 

net start wuauserv 

net start cryptSvc 

net start bits 

net start msiserver

• Close Command Prompt and try running Windows Update again.

Check for Software Conflicts:

• Some third-party software can interfere with Windows Update. Temporarily disable or uninstall any antivirus, anti-malware, or firewall software and see if Windows Update works. Remember to re-enable or reinstall them afterward.

Check Your System for Corruption:

• Run the built-in Windows System File Checker tool to scan for and repair corrupted system files. Open Command Prompt as an administrator and run the command:

sfc /scannow

• After the scan completes, restart your computer.

Check for Driver Issues:

• Outdated or incompatible drivers can sometimes interfere with Windows Update. Make sure your system has the latest drivers, especially for your printer.

Perform a Windows Update Reset (Last Resort):

• If all else fails, you can reset the Windows Update components using more advanced methods. This should be considered a last resort, as it involves more advanced troubleshooting. You may want to consult with a professional or Microsoft support for guidance.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[BC82 · Accepted solution]

I did the steps you sent me and the error is gone in updates.  Thank you for your help. Also before that I re-installed my printer.