HP Printer 6960 - is this a Windows 10 Compatible Printer?

[gildenstorm]

How can I confirm that  HP printer is supported on my laptop with the Windows 10 operating system, and  how to install the best available print driver and software

[asmita6658]

@gildenstorm

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

The printer is compatible with Windows 10. To know more, refer to "System requirements" from this link.

Here's the driver download link.

You may also refer to the below documents -

HP Printers - USB Printer Setup (Windows)

HP Printers - Wireless Printer Setup (Windows)

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[gildenstorm]

Thank you for the information that my computer and printer are still viable.

I did try and download and reinstall, however decided to get the disc in the hopes it is easier.

Thanks for the links. Will keep you informed.

[asmita6658]

@gildenstorm

Sure 🙂

Have a great day!

[gildenstorm]

Do I remove the driver or the driver and package? When tryiing to remove them both they say driver package is in use. Whatt to do now?

[asmita6658]

@gildenstorm

Try restarting the print spooler -

1) Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
2) In Windows, search for and open Services.
3) In the Services window, right-click Print Spooler, and then select Stop.

4) After the service stops, close the Services window.
5) In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
6) Delete all files in the PRINTERS folder.
7) Shut down your computer.
8) Connect the printer power cord to the power outlet, and then turn on the printer.
9) Turn on the computer, and then try to uninstall the driver again.

[gildenstorm]

All went as you have suggested except whe when typing 5) in Windows, search for and open C:Windows\System32\Spool\PRINTERS. It would only show web result.

So instead I went to File Explorer, OS (C:) and saw the following folders:

Program Files (x86) has two folders:

Hewlwtt-Packard folder
created January 02, 2017
1.88 MB (1.974.136 bytes
1 files, 3 folders
Read only (Only applies to files in folder)

HP
created Januray 02, 2017
has 1 file, 3 folders
1.88 MB (1,974.136 bytes
2 files, 3 folders
Read only (Only applies to files in folder)

Would I delte them both?

[asmita6658]

@gildenstorm

Yes, delete both.