HP Printer 8015e print Head problem

[Laerciocunha]

I got i new printer in May 24 , HP 8015 E. did the setup and all work for a few days, this printer is for my winter home, in Florida, I comeback in Dezember and the printer did not print  at all, I thought was dry ink and i paan to replace the ink , i di replace in June 25 and does not work at all, is telling me there is a problem with print head, I understand is pass the warranty but my problem is i can not find a video showing how to replace the print head for this model HP8015 e. on HP page they show videos of different models, also where can I purchase a new print head for this model HP 8015 e 

Yes I try to clean the head many times and also purchase a cleaning kid did not work

any help? thanks a lot

[Hawks_Eye]

Hi @Laerciocunha 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing all those details—it’s clear you’ve been incredibly patient and proactive, and it’s got to be frustrating when even a cleaning kit doesn’t help. 😞 Let’s get you some solid next steps to move forward.

Here are steps you can take to resolve the issue:

Inspect and Clean the Printhead:

• Manual Cleaning:
  • Turn off the printer and unplug it.
  • Open the printer to access the printhead.
  • Carefully remove the printhead following the printer's user guide instructions.
  • Gently wipe the printhead contacts with a lint-free cloth or cotton swab moistened with distilled water or isopropyl alcohol.
  • Reinstall the printhead and cartridges before plugging the printer back in.

Run a Printhead Cleaning Utility:

• Use the printer’s internal cleaning utility:
  • Access the printer menu, go to “Setup,” then select “Tools.”
  • Choose "Clean Printhead" and follow the on-screen instructions to perform the cleaning cycle.

Update Printer Firmware:

• Check for and install any available firmware updates through the HP Smart app or the printer’s control panel, as updates may resolve printhead-related issues.

Replace the Printhead:

• Although you mentioned issues finding a replacement guide, it's crucial to refer either to the user manual for specific instructions or to HP’s official support resources online.
• Replacement printheads are generally available from HP directly or authorized retailers.

It's encouraged to keep lasting contact with HP Support for further questions or part availability. While waiting, you can attempt cleanings, but ensure that any actions align with recommendations in the printer's manual to avoid damaging the printhead.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[piddles]

what do I do to check and fix the problem with the print head on my 8015e ?

[VikramTheGreat]

Hi @piddles,
 

Thank you for posting your query. I will be glad to help you.

To help you resolve the issue, could you confirm if you have tried the steps shared in the above post? If you've followed all the troubleshooting steps and the issue persists, it may indicate a problem with the printhead, which would need to be replaced.

Here's the breakdown of options:

1. If your printer is still under warranty:
   • The HP support team can assist with the replacement of the printhead or the printer itself. Please let me know if the warranty is still active, and I can guide you on how to reach out to the support team for a replacement.
      
2. If your printer is out of warranty:
   • You would need to check with local service centers or stores for the availability of a replacement printhead. I can help locate a service center for you if needed.

Please confirm whether you've already gone through the steps, and let me know the status of your warranty, so I can assist you further.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat