HP Printer 8035 Error Code 71.02.4A

[JJAEGER]

My HP 8035 All-in-One Printer was working fine then suddenly stopped working.  The Error Code I am getting is 71.02.4A.  I have read all the replies to others with the same error code.

--I have unplugged and plugged the printer many times

--I have unplugged and plugged the wifi in the house

--I have tried moving the carriage and it moves an inch to the left but I cannot move it further.  It moves freely to the center and back again with startup.

--I have tried downloading new Firmware Updates

--I have called Customer Support and not been successful in reaching a human

The printer is not old and I would rather not replace it if there is a fix.  I know that paying a technician will cost more than a new printer.  I am hopeful someone has a solution.  Thank you.

[Jay_G24]

Hi @JJAEGER,

I'd like to help!

I understand you are receiving a "71.02.4A" error.

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[JJAEGER]

Sadly, this was not helpful.  The HP tech support guided me through a reset.  When that did not work, she advised me that my only solution was to buy a new printer.  This is frustrating and not ideal, as it seems that there should be some option for authorized repair.  

[Jay_G24]

I understand you would like to initialize the printer, but this is a hardware issue, and reset will not help.

Hope this help!

[Rupali0713]

Hey 

I bought the printer in August 2020 and it’s giving me a code 71.02.4a please help

[Echo_Lake]

@Rupali0713

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are receiving a "71.02.4A" error. This seems like a hardware issue with the printer.  To provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• When was the last time it worked fine?
• What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle. 

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!