HP Printer Offline

[pdb3]

Had to remove my printer, wouldn't print,  Trying to reinstall, keep showing offline .  Also showing a symbol above my color cartridge, which I just changed.  Have never seen it before.

I was able to print with the cord, just now.  But cannot do it wireless, which I could before.  Still showing off line.  Thanks for any help.

[Raj_05]

Hi @pdb3,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2755e All-In-One Printer is showing as offline and displaying a symbol above your color cartridge, there are a few steps you can take to troubleshoot and resolve the issue:

Check the Printer Connection:

• Make sure the printer is properly connected to your computer or network. If you are using a USB connection, ensure the cable is securely connected. If it's a wireless connection, ensure the printer is connected to your Wi-Fi network.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. Sometimes, a simple restart can resolve connectivity issues.

Check Ink Cartridge Installation:

• Ensure that the color cartridge is properly installed. Open the printer cover and double-check that the cartridge is securely snapped into place.

Replace Cartridge if Needed:

• If the symbol above the color cartridge persists, it could indicate an issue with the cartridge itself. Try replacing it with a new one, making sure it's compatible with your printer model.

Check for Paper Jams:

• Look for any paper jams or obstructions inside the printer. Even a small piece of paper stuck inside can cause issues.

Update or Reinstall Printer Drivers:

• Sometimes, outdated or corrupted printer drivers can lead to offline issues. Visit the HP website to download and install the latest drivers for your printer model.

Check Printer Settings:

• Ensure that the printer is set as the default printer on your computer. You can check and change this in your computer's printer settings.

Check Network Connection:

• If you are using a wireless connection, make sure your Wi-Fi network is functioning correctly. Try restarting your router if necessary.

Reset Network Settings:

• If the printer still won't come online, you may need to reset the printer's network settings and set up the connection again. Refer to your printer's manual for instructions on how to do this.

HP Print and Scan Doctor:

• HP provides a diagnostic tool called "HP Print and Scan Doctor" that can help identify and resolve printer issues. You can download and run this tool from the HP website.

By following these steps, you should be able to resolve the offline status and symbol above the color cartridge issue with your HP DeskJet 2755e printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support