HP Printer Problems

[NoScreenName22]

Every time I try to print from my PC, my printer is always offline. I have tried turning it off and on, that helps sometimes. I have tried scan doctor which never is able to communicate with the printer. I have tried updating the driver and nothing is helping. I am so frustrated with HP. This is the second printer I have had with them and they always break down as soon as they are out of warranty. Why is the printer always in the offline state and I am unable to get it out? And how do I fix the problem other than purchasing another printer that is NOT an HP. Thanks.

[Anand_Andy]

Hi @NoScreenName22,

Welcome to the HP Support Community

I'd like to help with the printer connectivity issue.

To assist better:

• How far is the printer from the wireless router?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch the wifi icon ((i)) on the printer and take down the IP address 

a.  Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.  Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.   Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.   Select Next and Finish the Wizard.

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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