• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-25-2022 06:56 PM

HP Recommended
Product: HP DeskJet 3634 All-in-One Printer
Operating System: macOS 10.14 Mojave

I have two problems.

 

  1. Can't print anything but JPG and TIFF files. Printer won't print PDF's. If I try to print a PDF, the page is blank.
  2. I export the PDF as a JPG and Tiff. Then if I print a JPG or TIFF file, everything is an outline. It is just outlined text with white. 

I have tried everything, downloading new software, restarting the printer, cleaning the cartridges, running the clean printer thing, EVERYTHING. HOW CAN I FIX THIS PLEASE HELP. 

Category:
1 REPLY 1

‎01-26-2022 12:11 AM

HP Recommended

Hi,

I would suspect any print quality problem to cause a such, let's print and evaluate a printer status report:

https://support.hp.com/hr-en/document/c04617078

 

May you see any specific color missing in the printout?

 

Assuming the answer is yes, please follow below steps to troubleshoot a such:

https://support.hp.com/id-en/document/c04626969

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.