HP Printer

[Deeann5]

My printer is a HP Smart Tank 5101 and my name is Deeann. The printer has stoped printing. I was using it yesterday and it would print some and take a time out. Today I can not get it to print at all.

[Garp_senchau]

HI @Deeann5, Welcome to HP Support Community,

I can totally understand how frustrating this must be 😣! It’s so annoying when a printer suddenly stops working after you’ve just used it without issues. Let’s work through some steps to troubleshoot and hopefully get your HP Smart Tank back up and printing in no time✨!

Restart the Printer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer this: Solve printing problems on Mac - Apple Support (IN)

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution! ✅ This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

Regards,