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‎06-23-2022 10:51 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer
Operating System: iOS

I’m receiving a message “the printer is busy.” The printer was working fine yesterday when this message started to appear. I have unplugged the printer and tried that solution but I’m still getting the message today. I don’t see any errors in the app or on the printer, no flashing lights. Please help.

Category:
3 people had the same question
1 REPLY 1

‎06-30-2022 11:30 AM

HP Recommended

@Alicia1208

 

Welcome to the HP support community.

 

I understand that your printer shows it is busy, I am glad to assist you.

Did you make a copy and check if the printer works fine?

Perform a power reset , reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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