HP Quick Forms do not print

[davidmeronuck]

I have an HP OfficeJet Pro 8620. I enjoy the Quick Forms in the Printer Apps section. Last month worked as usual. This month all is there, although when I select the Quick Form. The printer clicks as it gets the print command, but nothing happens. This is from the Calendar option, however, I've tried alll and none work. I have reset the printer and ensured network connectivity. All looks good. The Quick Forms are all there, it just does not print. How can I fix??!

[atharva_gp]

@davidmeronuck,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Turn off the Apps and turn it back on

• From the printer control panel, Slide the screen from right to left to access the Set-Up menu on the printer.
• Go To > Web Services > Apps > OFF
• Perform a Power Reset
  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
• Go To > Web Services > Apps > ON
• Try to print again
• If the issue persists, proceed to the next step.

Step 2: Update Printer firmware.

• From the printer control panel, Slide the screen from right to left to access the Set-Up menu on the printer.
• Go To > Web Services > Printer Update > Check for update now
• Once the update is complete, try to print again
• If the issue persists, proceed to the next step.

Step 3: Assign a manual IP address for the printer.

• From the printer control panel, Slide the screen from right to left to access the Set-Up menu on the printer.
• Go To > network Set Up > Ethernet/Wireless Settings > Print Reports > Network Configuration Page

Obtain the values from the configuration page.

• From the printer control panel, Slide the screen from right to left to access the Set-Up menu on the printer.
• Go To > network Set Up > Ethernet/Wireless Settings > Advanced Settings > IP Settings > Manual  
• Enter the IP address, Subnet Mask, Default Gateway obtained from the Network Configuration Page
• For DNS address use Preferred DNS as 8.8.8.8 and Alternate DNS as 8.8.4.4
• Try to print again and check if that works.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[davidmeronuck]

Hello Atharva_gp, Thank you for your responses to try to get my Quick Forms to print again. The solutions did not work. I did each one.

1) Web Forms and power off / on as directed   2) No updates available   3) Manual IP with preferred DNS

Everything else works correctly. The menus all show correctly. When I go into forms, it checks to see if printer is registered with HP.

I did get it to work once where it said "downloading form" for a June calendar, but then has not given me the message or printed a form. (however up to a month ago, it always worked)

There is a different type of click from a menu choice to when i choose to print the a quick form.  I can hear it's a different noise. 

Even though there are no updates available, it may help to force a reload, however I don't see that is possible. Let me know if there is anything else I can reset. Thank you for your help!               David - California 

[atharva_gp]

@davidmeronuck

I think this issue requires some additional technical assistance that can be better provided with a one-on-one conversation with our HP Support team.

I request you to contact HP Support for further assistance.

Click on this Link to contact HP.

Cheers!

[Niffster]

when you touch the form that you want to print, touch the side of it and select how many copies you want printed.  a dial menu with numbers will show up.  The default is 0.  which is why it will not print.  choose a number and it should now work.

[msneika32]

This solution worked for me. Thanks.

[Niffster]

when you touch the form that you want to print, touch the side of it and select how many copies you want printed.  a dial menu with numbers will show up.  The default is 0.  which is why it will not print.  choose a number and it should now work.