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stebbinsd
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Message 1 of 2
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HP Scan won't open

HP Recommended
HP Deskjet 2050
Microsoft Windows 7 (64-bit)

So I've got a few programs pinned to my start menu. It looks like this:

https://s26.postimg.org/thn8dhx9l/HP_Scan.png

I'm trying to scan a document right now. But when I click on "HP Scan," nothing happens. I've checked the task manager; the process doesn't even so much as appear in the list of processes for a split second before being deleted.

When I open up "HP Deskjet 2050 J510 series," that program launches without issue. From there, I can do nearly anything else that the printer normally does; I can check ink levels, adjust the settings for printing (e.g. set it to fast draft quality), you name it. But when I click on this icon right here ...

https://s26.postimg.org/hywxsmfft/HP_Scan_2.png

... again, absolutely NOTHING happens!

How do I get the scan program to work?

1 REPLY 1
Dvortex
Retired
Retired
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Message 2 of 2
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HP Recommended

Hello, @stebbinsd – Greetings!

 

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂


Going through your post, I understand that printer is having trouble scanning with your Deskjet printer.

 

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.


If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://bit.ly/2iOL4Yc to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Those steps should do the trick, let me know the outcome!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee
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