HP Series 7134 Printer won't print jpeg images in word or powerpoint from iMac

[andimacdonald]

Have just bought a new HP 7134 and it won't print Jpeg images that are in either in word or powerpoint I am using a new iMac desktop 2021 the printer will print word docs with just text etc and mails etc but won't do print images such as in a PPT If I was able to attache images I could show what I mean 

[Betty0610]

@andimacdonald

Welcome to the HP Support Community.

This sounds more of an application issue to me as you're able to print from other applications.

Are you able to print images from a browser?

Try uninstalling and reinstalling the Microsoft Office.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[andimacdonald]

HI there 

thanks for the suggestions I uninstalled all my MS applications  and Apple office apps eg pages etc but this problem is across all these apps and cannot print emails which has images in them so there is a problem of some description dn the I'm am unable to resolve for this machine. and re installed them but t I am having the same issues on my iMac. I have reinstalled the office suite of applications and tried printing again but it still messes up the pictures in the document. I am not sure if you have been able to see the jpegs I uploaded at all so anything text based prints fine but generally when it try to print a doc with an images in it messes the image up or prints half a page. I added a file which is JPEG but not sure if you can see this ,

I can print ok from my 2015 MacBook Pro it would seem without issue but not this brand spanking new iMac ! although I must admit ii had the same issue with my old iMac. 

Same also happens if I try and print from a web page as well have also uninstalled the printer form the iMac and reinstalled it as well !  

I ma using a M1 iMac with Mac OS Big Sur 

[Betty0610]

If you are able to print from other devices, it means the printer is working fine. This could be an issue with the macOS. Have you tried contacting Apple Support for assistance?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[andimacdonald · Accepted solution]

Hi i have resolved this issue. I spoke with apple and they got me to create an additional user account and to reboot into safe mode on the M1 mac desktop. Logged in and tried printing various docs with images which resolved it somehow. 

Rebooted the mac and logged in normally and printed the same docs which worked. Thansk 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Have a nice day and stay safe!:)