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‎11-08-2019 10:03 AM

HP Recommended
Product: OfficeJet Pro 8025
Operating System: macOS 10.14 Mojave

The HPSmart App isn't installing completely.  It gets hung up and just spins when it tries to open.  I am unable to connect and scan documents to my laptop.

I have a macbook with macOS 10.14.6

OfficeJet Pro 8025

1 person had the same question
1 REPLY 1

‎11-11-2019 09:11 AM

HP Recommended

@Stacey12, Welcome to HP Support Community!

 

Removing and re-installing the HP Smart App may resolve this issue. Here is how to do it:

  1. Open Finder and click Applications
  2. Move HP Smart App to Trash and clear the Trash.
  3. Open Finder then click Go and Click Home.
  4. Click View then Click Show View Options. Check the box Show Library Folder.
  5. The change is instantaneous and the Library folder will immediately be visible.
  6. Open Library and Open Application Support, move HP Smart folder to Trash and clear the Trash
  7. Download and install the HP Smart App from here.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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