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HP OfficeJet Pro 9015e All-in-One Printer

Not sure if this is the correct board but the issue that I have is that the App constantly clocks when trying to open it.  I have to constantly reboot my computer for it to work.  What is the problem?

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Welcome to the HP Community Forum.


Relevant to Windows



Restart "your stuff"


Start here:

Restart Everything, including the router that controls your network


That might be enough (at least short term) -- check...



- Printer Application - HP Smart -


Try / Consider


Check / Run Windows Updates > Install any pending updates



If not previously completed,

Restart everything, including the router that controls your network.



Open and Check HP Smart


If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.



No Joy?

Reset HP Smart Application - Windows



Reset the HP Smart application - This action removes the app data.


Windows 10 -

Settings > Apps > Apps and Features


Windows 11 - 

Settings > Apps > Installed Apps


Search and Find HP Smart in the apps list

Open Advanced options > Reset the app


Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)


HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4


If the app Reset does not work by itself,


Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)



References / Resources


HP Smart for Windows

HP Smart is an application available in the Microsoft Store


Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App


>>> Open and Read >>> HP printer setup (HP Smart app)



  • Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
  • Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the Windows Mail application


  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart


Help Here:  Unable to download and install the HP Smart printer app



HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


  HP OfficeJet Pro 9015e All-in-One Printer 


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