HP Smart Tank 5100 series - works less often than it works

[mck0009]

I have always bought HP printers.  I 'upgraded' my old 8600 to a 5100 and regret it deeply.  this thing will hardly ever print.  either the documents just sit in the print queue, it says its busy or just won't do anything.  We turn it and/or our computer or phone off and on again and maybe it will print.  it is so so frustrating.  at first it would print pdfs if I use the hp app but even that is hit or miss and its a pain.   I just want to print from other apps.  

[Garp_senchau]

@mck0009, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear about the issues you're experiencing with your HP 5100 printer. Here are some steps and considerations that might help resolve the problem:

Check for Printer Updates:

• Ensure that your printer's firmware is updated. You can check for updates through the HP Smart app or the printer's control panel.

Driver and Software Installation:

• Make sure you have the correct and latest printer drivers installed. You can download them from the HP Support website.

Connectivity:

• Verify that the printer is connected to the same network as your computer or mobile device. You can check the network settings on the printer directly.
• If your printer supports Wi-Fi, check that it is connected to the right network. Sometimes, reconnecting to the network can solve the problem.

Clear Print Queue:

• On your computer, open the print queue and cancel any pending jobs. Sometimes documents can be stuck, preventing new print jobs from proceeding.

Printer Restart:

• Restart your printer to clear any temporary issues. Sometimes a simple power cycle can resolve many issues.

Mobile Printing:

• For mobile printing issues, ensure that you are using the latest version of the HP Smart app. Additionally, check that your mobile device is connected to the same network as the printer.

Test Printing from Different Applications:

• Try printing from different applications to determine if the issue is isolated to one specific app. This can help diagnose if it's an application-specific issue.

Reset Network Settings:

• As a last resort, you can reset the network settings on your printer to ensure there are no connectivity issues. This might require setting up the printer on the network again.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,