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‎06-19-2023 10:09 AM

HP Recommended
Product: HP Smart Tank Plus 555 Wireless All-in-One
Operating System: Microsoft Windows 11

Bought this printer 10 days ago - installed everything as per instructions - Printer E3 error message.

Managed to clear it somehow, but then 2 days later - E3 message again.  Followed all the support guides/WhatsApp help (took 2 hours to get back to me the second time.) 

E3 message again today !

1 person had the same question
3 REPLIES 3

‎06-21-2023 07:07 PM

HP Recommended

Hi @jemimajane,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The E3 error message on an HP Smart Tank 555 printer typically indicates a paper jam or a problem with the paper feed mechanism. Here are some steps you can try to resolve the issue.

 

  1. Turn off the printer and unplug it from the power source.
  2. Open the printer cover and check for any jammed paper. Gently remove any stuck paper or foreign objects that may be causing the obstruction.
  3. Make sure the paper guides are properly aligned and adjusted to the correct paper size.
  4. Reload the paper tray with fresh, clean, and undamaged paper. Ensure that the paper stack is not too thick or too thin, as it may cause feeding issues.
  5. Close the printer cover securely.
  6. Plug in the printer and turn it on.
  7. Try printing a test page to see if the error is resolved.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎06-22-2023 01:55 AM

HP Recommended

Printer has been returned to the retailer as error persists whatever I do. Hopefully I will get a replacement that actually works!

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‎06-22-2023 02:00 AM

HP Recommended

Hi @jemimajane,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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