HP Smart Tank 580 Printing Problems [Mac]

[Drk92]

Hi, currently have a sudden problem with my Smart Tank 580 Printer.

On Mac, most of the time, it cannot find the printer and won't print. If I do a ping on the printer, I get no response ( but eventually after some time it pings ok then get no response again)

On the other hand, on Windows, there is no problem with printing and ping.

I noticed that in the Print Center (Mac), the printer goes offline when trying to connect and becomes Idle if I cancel the print.

Current Osx is Sonoma 14

[Kuroi_Kenshi]

Hi @Drk92,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these troubleshooting steps:

Restart Everything

• Restart the printer → Turn it off, unplug for 1 minute, then turn it back on.
• Restart your Mac.
• Restart your Wi-Fi router → Unplug it for 30 seconds and reconnect.

Check Printer Connection on Mac

• Go to System Settings > Printers & Scanners.
• Remove the printer (Right-click → Remove Printer).
• Click Add Printer, Scanner, or Fax and try re-adding it.

Check Connection Type:

• If using Wi-Fi, ensure your Mac and printer are on the same network.
• If using USB, try a different port or cable.

Update Printer Drivers & HP Software

1. Uninstall HP Smart app
   • Open Finder > Applications.
   • Delete HP Smart and any HP-related software.
   • Empty the Trash.
2. Download & Install Latest HP Drivers
   • Go to HP's official website → Download the latest HP Smart app or printer drivers for macOS Sonoma 14.
   • Restart your Mac after installation.

Check Printer IP Address

• On your printer, print a network configuration page (check printer manual).
• Find the IP Address of the printer.
• On your Mac:
  1. Open System Settings > Printers & Scanners.
  2. Click Add Printer.
  3. Select IP and enter the printer’s IP address.
  4. Choose the correct HP driver.
  5. Save and try printing.

Use HP Smart App for Mac

• Open the HP Smart app and sign in.
• Click Add Printer and follow the setup instructions.

Try Printing with AirPrint

• When adding the printer on Mac, choose AirPrint instead of HP drivers.
• Test printing to see if it works better.

Let me know if any step helps or if you need more details! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,