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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Locked

‎08-26-2025 09:28 AM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One
Operating System: macOS 15.0 Sequoia

Error code keeps repeating.  Unplugged printer multiple times.  Community help suggests updating firmware or contacting HP Support.  I don't know how to accomplish either.

1 REPLY 1

‎08-28-2025 08:12 AM

HP Recommended

Hi @wlodger 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

That kind of persistent error—especially after multiple power cycles—can be incredibly frustrating. The 0XB80586AA code on the HP Smart Tank Plus 651 typically points to a firmware-level fault or a communication breakdown between the printer and the HP Smart app, especially on newer macOS versions like Sequoia.

 

Let’s walk through a structured recovery path to help you update the firmware and stabilize your printer.

 

 

Step-by-Step Recovery

1. Download HP Smart for macOS

If you haven’t already:

Once connected, the app will automatically check for firmware updates.

 

2. Manually Update Firmware via HP’s Support Site

If the app doesn’t prompt for an update:

  • Go to the HP Smart Tank 651 Driver & Firmware Page
  • Select macOS 15.0 Sequoia as your operating system
  • Download the latest firmware update utility
  • Follow the on-screen instructions to apply the update

This process may take several minutes and will restart your printer automatically.

 

3. Perform a Factory Reset (If Firmware Update Fails)

If the error persists:

  • On the printer’s touchscreen, tap Settings → Maintenance → Restore Factory Defaults
  • Confirm the reset and allow the printer to restart

This clears any corrupted settings and may resolve the error loop.

 

You’ve done everything right by seeking help early and trying the recommended steps. Let’s get your printer back to reliable performance.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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