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On my HP Smart Tank 670 duplex printing on A5 paper is not possible, but on A4 paper works fine. What is the reason because according to the technical specification should work on all paper formats ?

1 ACCEPTED SOLUTION

Accepted Solutions
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@Jol23 

 

OK - I don't read Polish but your point is made.

I cannot do anything about conflicting documents.

I will pass those comments to our Moderator team.

 

Look to your driver behavior --

If the application / software won't print duplex on A5, 

Consider printing one side, flipping paper - reload, print the other side.

Yes, I know -- a manual method is a  lousy substitution for having it work as you expect.

 

If you have (for example) ten copies of this thing to print,

Consider editing the document

Open a blank document

Page Size to be A4 -

Copy the original document (split for printing on A5) to the A4 document.

At the point where the "second" page of the document should be on the second side,

Add / Insert a Page Break to force the second part of the content to the second page.

Ideally, the first half of the document is on Page 1, the second half is on the top of Page 2.

 

Save the document > Print as duplex on A4

 

Cut the paper(s) in half.

True - More work -- a decent paper cutter makes the job easier.

I've done this -- true - it is not a reason for you to do so.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

 

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@Jol23 

 

I cannot find specifications that indicate A5 is supported for duplex.

True - I might have missed something.

?

 

Regardless, if the printer application or software won't print duplex on A5 plain paper, document, there is perhaps not a workaround to force the printer to do what it will not do.

 

 

Example - Specifications

Product Specifications for the HP Smart Tank 670 All-in-One (6UU48A)

Paper handling - duplexer

Media sizes, duplex (U.S. standard)
Letter; Executive; Not supported for borderless photo

 

DragonFur_0-1702484814969.png

 

Examples

Example - HP Smart - Windows - HP Smart Printing queue - Duplex

HP_Smart_Win_Smart_Printing_PDF_6HP_Smart_Win_Smart_Printing_PDF_6

 

Example - HP Smart - Mobile - iOS / iPadOS - Document Print

Optional Transform > Resize

Includes Print Options pullout

HP_Smart_Mobile_PDF_Print_Transform_13HP_Smart_Mobile_PDF_Print_Transform_13

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 670 series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thanks. The problem is that the technical specifications in english and polish language are different:

 

Duplex printing
Automatic
Media types
Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Light/Recycled
 
Drukowanie dwustronne
Automatyczny
Obsługiwane formaty nośników
A4; A5; A6; B5 (JIS); Koperta (DL C5, C6, Chou #3, Chou #4); Karta (Hagaki, O**bleep**u Hagaki)
HP Recommended

@Jol23 

 

OK - I don't read Polish but your point is made.

I cannot do anything about conflicting documents.

I will pass those comments to our Moderator team.

 

Look to your driver behavior --

If the application / software won't print duplex on A5, 

Consider printing one side, flipping paper - reload, print the other side.

Yes, I know -- a manual method is a  lousy substitution for having it work as you expect.

 

If you have (for example) ten copies of this thing to print,

Consider editing the document

Open a blank document

Page Size to be A4 -

Copy the original document (split for printing on A5) to the A4 document.

At the point where the "second" page of the document should be on the second side,

Add / Insert a Page Break to force the second part of the content to the second page.

Ideally, the first half of the document is on Page 1, the second half is on the top of Page 2.

 

Save the document > Print as duplex on A4

 

Cut the paper(s) in half.

True - More work -- a decent paper cutter makes the job easier.

I've done this -- true - it is not a reason for you to do so.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

 

 

Dragon-Fur

HP Recommended

Hi @Jol23 ,

To clarify, you refer in your comment to the generally supported media information of the printer, which does support A5 size, however the duplex supported media information is different, it does mot indocate any A5 support, as any such is not supported for automatic duplex.

 

As you can see within the dedicated section within the same specifications, A5 is not supported or listed as a such for the printer:

 

Standardowe formaty nośników (dwustronne)

A4; B5; Brak obsługi dla zdjęć bez marginesów

 

Hope that clarifies,

Shlomi



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