• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-03-2019 08:49 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

I've had the same printer HP Officejet Pro 8600 and Windows 10 laptop through several changes of in Internet providers and WiFi routers.  My printer is only connected via WiFi.  As a result I have numerous HP Officejet Pro 8600 printers in my HP Smart printer list that show offline.  I do have one that is currently working but I would like to remove the others that show offline.  They probably have incorrect printer hostnames or invalid IP addresses.  However the Forget Printer feature is not working for me.  The user account I use everyday with these extra configurations does not have administrative privilege.   My admin account only sees the one printer that is online and working.  It doesn't see the bad printer configurations. 

As a result HP Smart can't Forget Printer due to the bogus printer selections.

Suggestions?  What can I do to remove these extra printer configurations?   

1 person had the same question
1 REPLY 1

‎09-07-2019 04:11 AM

HP Recommended

@GE_Jim,

 

Welcome to the HP Support Community!

 

As you have mentioned that you do not have administrative privileges on the user account you are using that might be the reason why you are unable to remove those printers.

 

Do you have privileges to uninstall the HP smart app on the user account? If yes, then I recommend you uninstall the smart app and reinstall on that user account and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.