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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Smart does not see word documents (working with HP Envy ...

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09-27-2020 02:10 PM - edited 09-27-2020 02:19 PM
Edits - Add content at end of message
This is correct.
HP Smart does not print Word documents.
The HP Smart Application can scan and print PDF files and images.
Word printing depends on the printer software for the Operating System.
References
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTE: Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
HP Smart Tasks for Windows and HP Smart Mobile
Where available, Smart Tasks can be configured for several print tasks.
- Print: Send a print job to your printer.
- Email: Send an email message or attachments.
- Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.
HP Printers - HP Smart: Use Smart Tasks
HP Smart – Mobile Fax – Information, Sign-up, Terms of Service
Not your home site? Click the Flag to change to your region.
Sections of Interest include:
- FAQ > What does the Mobile Fax service cost? (Includes a link to the Terms of Service contract)
- Below section FAQ > More FAQs
and
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first - Find your printer in the list of printers and supported applications
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ
HP Printers - Using the HP Smart App (Android, Apple iOS)
HP Smart – “Quick View” Reference Sheet
HP Smart – Quick Reference Guide
HP Mobile Printing – “Show and Tell” – Step by Step How-to
Learn how to connect and use your printer with your device
HP Mobile Printing - Print from Smart phone or Tablet
“Print Anywhere App” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
HP printers and Android smartphones or tablets.
NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.
HP Printers - Printing With a USB OTG Cable (Android)
HP Smart for Mac
HP Printers - Install and Use the HP Smart App (Mac)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
OR
HP ENVY 6000 All-in-One Printer series
Category Software and Drivers > Software - Utility
HP Easy Start Printer Setup Software
HP Easy Start provides guided setup and drivers for your HP printer.
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