• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-05-2022 12:23 PM

HP Recommended
Product: HP ENVY 5541 All-in-One Printer

Hi,

 

When using HP Smart app on iPhones I get an error stating "Tray Empty or Open". The main tray has paper and is closed.

 

I have no such problems when not using the HP Smart app ... if I select "Print" rather than "Print with HP Smart" I have no problem with trays empty or open?

 

Can anyone help?

 

Thanks,

 

Tim

Category:
5 people had the same question
2 REPLIES 2

‎02-14-2022 06:05 AM

HP Recommended

@Supermoto

 

Welcome to the HP Support Community.

 

Have you tried to uninstall and reinstall the HP Smart App and see if that helps?

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎01-24-2023 07:21 AM

HP Recommended

Hi,

You could try to reinstall the driver:

 
Install HP Smart app to complete setup and support 
 

JessikaV
HP Support Community Administrator

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.