HP Support Advisior does not find HP Deskjet 5150

[Leif11]

When I search for new HP element in HP Support Advisor it does not find my HP Deskjet 5150. This means I can not reach the toolbox for the printer.  Windows did find the printer instantly. Has anybody experienced this problem? Solution?

Leif11

[Chimney_83 · Accepted solution]

Hey @Jay0079,

Welcome to HP Forums and Thanks for the post. 

I understand that you are trying to use HP Support Advisor and it is unable to find your printer. Happy to help. 

Have you tried any other HP printer utilities?

The solution center is bundled with full feature software for your printer. 

However, there is no full feature software available for your printer as your computer is running on Windows 10. 

The full feature software for your printer is only available for computers running on Windows XP. Click here for the driver's page of your printer. 

As full feature software is not available for your printer as your computer is running on Windows 10, you will need to use Windows built-in driver. Click here to know more about the workaround. 

For frequently asked questions regarding HP Solution Center. Click here.

HP Support Assistant has replaced HP Advisor, you can read this HP Forums post. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Leif11]

Your answer exlains the whole situation. Thank You!

I´ll test to do some workaround.

Regars

Leif 11