HP Tango Help

[MorningstarAdam]

Hello,

My printer was unplugged for a couple of weeks.
A few days ago, I plugged it back in and now the light is slowly blinking- it looks like a light green.
It’s not even responding to the power button.
I even tried to unplug it for a bit and plug it back, but the lights just keep blinking.
It doesn’t even make the startup sound and the ink cartridges don’t move over when I open the flap.

[Nal_NR]

Hi @MorningstarAdam,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems like your HP Tango printer is experiencing a power or hardware-related issue after being unplugged for a couple of weeks.

I would need a few details to assist you better. 

•  Are you using the original power adapter and cable that came with the printer?
• Have you tried plugging the printer into a different power outlet to rule out a faulty outlet?
• Are you using a surge protector or power strip? If so, can you try connecting directly to the wall outlet?
• Have there been any recent changes in your setup, such as new devices added near the printer, power surges, or interruptions?
• Before it was unplugged, was the printer working properly, and was it up-to-date with the latest firmware?

Meanwhile, try the steps below and see if that helps. 

Check Power Adapter and Cable:

• Inspect the power adapter and cable for any visible damage or fraying. Ensure that the connection between the printer and the adapter is secure.
• If available, try using a known working power adapter that matches the printer’s specifications.

Reset the Printer:

• Unplug the printer from the power source and disconnect all cables.
• Press and hold the power button on the printer for at least 15 seconds to discharge any residual power.
• Plug the printer back into the power source and try turning it on.

Check for Blockages or Jammed Cartridges:

• Open the cartridge access door and gently check for any obstructions or jammed parts that could be preventing the cartridges from moving.
• Avoid applying force; if you encounter resistance, stop and proceed to the next step.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @MorningstarAdam ,

Please find the remaining steps below. 

Inspect the Printer’s Interior:

• Shine a flashlight inside the printer to look for any small pieces of paper, dust, or debris that might be causing the issue.
• Carefully remove any visible obstructions with tweezers or by gently tilting the printer to clear them.

Power Cycle and Hard Reset:

• With the printer unplugged, press and hold the power button for about 30 seconds.
• Plug the printer back in and try to power it on.

Check Indicator Lights:

• The slowly blinking green light usually indicates a power or initialization error.
• Refer to the HP Tango printer manual or support site to confirm the meaning of the specific light pattern.

Firmware Update via USB:

• If the printer is unresponsive to normal power operations, attempt a manual firmware update by connecting the printer to a computer via USB (if possible) and using HP’s software to update the firmware.

• If the above steps do not resolve the issue, it may be a hardware fault. Contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[MorningstarAdam]

Hello,

Thank you for the response. To answer your questions: Yes, I’m using the original power cord. I’ve plugging it into multiple different wall outlets throughout the house, no success. There were no changes whatsoever with the setup; everything’s been the same. And it was working perfectly fine prior to the issue, and the firmware was updated.

I tried all the steps you provided, but none of it worked. I just checked today and the green lights are still slowly blinking.

[Nal_NR]

Hi @MorningstarAdam ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!