HP Tango Printer Suddenly dead

[JuliaCal]

I just plugged in my HP Tango printer to use, the lights turned on, then it suddenly died. I've tried unplugging and plugging it back in, plugging it directly into a wall outlet, pressing the power button does nothing. No lights are on. Opening the lid does nothing. Totally unresponsive.

The printer is just 2.5 years old -- what can I do?

[Garp_senchau]

@JuliaCal, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Tango printer is completely unresponsive with no lights on, here are some steps you can follow to diagnose and potentially resolve the issue:

Check the Power Connection:

• Ensure the power cord is firmly connected to both the printer and the power outlet.
• If using a surge protector, extension cable, or power strip, try plugging the printer directly into a wall outlet.

Verify the Electrical Outlet:

• Test the electrical outlet by plugging in another appliance to confirm it is supplying power.
• If the outlet is faulty, try another wall outlet.

Inspect the Power Cord and Adapter:

• Make sure the power adapter is not damaged. If possible, test with a compatible power cord from another HP printer.

Reset the Printer:

• Disconnect the power cord from the printer and the power source.
• Wait for about 60 seconds before reconnecting.
• After reconnecting, try turning on the printer by pressing the power button.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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