HP Tango X won't connect in any way

[PaulWan]

Hi there,

I'm at the end of the line here: I got a HP Tango X from a friend, and while everything used to work fine for him, I cannot connect to the printer in any way! Please note that I downloaded and read the Tango X's official PDF manual, and I tried a lot of things already:

Here's the behavior that I get:

• Auto Wireless Connect (ACW): after holding the network button for more than 3 seconds, the Edge light shows the right pattern, but the printer does not show up in the "HP Smart" app. On all devices, I made sure that the necessary permissions were granted to the app. The printer also never shows up in the list of visible Bluetooth devices. I have tried this on
  1. ASUS Zenfone 9 with Android
  2. Samsung Galaxy Tab S7+ with Android
  3. Lenovo Think T450s with Windows 10
• WPS Push Button method: after holding the network button and the power button, the Edge light shows the right pattern, but it never connects to my network. I have a normal FritzBox, and never experienced WPS-issues with previous devices.
• WiFi direct: after holding the info button, and then pressing the cancel, info, and resume button at the same time, the Edge light initially shows the right pattern (blue light moving from the edges into the middle, followed by one of the smaller bars turning on). But then the entire front turns off. Nothing blinks, nothing lights up. No new networks pop up on any of my devices.
• WPS PIN: after holding the info button, and then holding the info button plus the resume button, I get a printed page titled "HP Network Configuration Page". Here's where things get juicy: instead of a WPS PIN, it only contains an error message:

You cannot use the device's built-in networking capabilities because these capabilities were disabled when the device was set up. For more information, contact your network administrator or the person who set up the device.​

After moving past the question why the hell anybody would allow the networking to be completely disabled on a device that has no hardware ports (looking at you, HP), I did a factory reset (holding the network button plus the power button, while the ink door is open). In fact, I did quite a few resets, because the printers behavior never changed. Even after several resets, I could not connect in any way. This, combined with the sketchy WPS PIN error message, makes me believe that something deep in the system is misconfigured or broken.

What other things can I try? The device is in perfect shape, and I bought brand-new cartridges. I would hate to throw all this away. Any and all input is appreciated, thanks!

[Irwin6]

Hi @PaulWan,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to connect your printer to the network again as the router or the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[PaulWan]

Hi @Irwin6, thank you for your swift response, but I would like to point out that I tried re-activating WiFi setup mode several times, on different devices. Could you please read my post in its entirety?

[RyanC84]

Have the same issue! Any real attempt of help (not copy-pasted standard responses) would be greatly appreciated.

[RyanC84]

There is actually a USB-B port on the backside of the device. You just have to pry away a little piece of plastic. Buying a 5$ USB-B cable is probably wayyyy easier than going through the nightmarish network setup.

[Irwin6]

Hi @PaulWan,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The above steps shared should work when you connect your printer to a new router or if it gets disconnected from the network.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support