HP Utility not connecting with scanner

[Charmck17]

Scanner not working.  When I choose the HP Utility to start a scan, the computer doesn't communicate with the printer/scanner.  Regular printing works though.

[senan6806]

@Charmck17

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Turn off your Mac, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and Mac

6.) on your Mac, open Finder, click Applications.

7.) Delete the existing HP scanner applications by moving it to trash.

8.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!