• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-01-2020 01:06 PM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

Solution: Extreme frustration connecting HP wireless printer to Hitron router modem. With your Browser, access Hitron modem software settings by entering 192.168.0.1  in address. Hitron menus appear. Must change Wireless and SSID Settings, Security Mode from WPA2-PSK to Auto (WPA-PSK or WPA2-PSK).  Then on printer, perform Wireless Setup Wizard. It will now ask for router password rather than saying encryption not enabled. Will connect successfully. Good luck.

1 person had the same question
1 REPLY 1

‎09-18-2020 02:39 PM

HP Recommended

+1 to the answer above, and some additional detail that got it working for me (HP LaserJet P1102w, Hitron CODA-4582):

 

  • I set the 2.4ghz Auth to "Auto (WPA-PSK or WPA2-PSK)", just like OP stated
  • I installed the full software suite from HP for my model ("hp_LJP1100_P1560_P1600_Full_Solution" etc. etc.)
  • I connected the printer to my PC via USB and turned it on
  • I hit the Windows key, typed in "Wireless", and completely by chance I found HP's "Wireless Configuration" app, which I believe was installed as part of that full software suite. The HP Smart app could not configure my wireless settings (it simply spat out "Not Supported" when I clicked "Wireless settings" for my printer)
  • I ran that "Wireless Configuration" app, found my WiFi network, and successfully completed setup

That application was not mentioned in a single HP help article or thread I found. Just so painful.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.