HP blue screen of death

[dhaberman]

I have been receiving a Blue Screen and an error message 00829C98 on my HP Envy printer. The printer will not respond to power buttons or menu buttons, and unplugging has been the only option. I have tried all the tricks that I found out there. they worked for a while, but now on start up I get the blue screen and that is it...wondering if this is now an expensive door stop.

[Kuroi_Kenshi]

Hi @dhaberman,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Unplug the printer from the power source while it is still on.
• Wait for about 60 seconds before reconnecting.
• Plug it back into the power outlet and turn it on. This might reset any temporary connectivity issues.

Firmware Update:

• If you can access the printer settings even briefly, attempt to update the firmware.
• You might need to do this through the HP Smart app or HP Support Assistant if the printer display remains inaccessible.

Check for Mechanical Issues:

• Physically inspect the printer for any jammed paper or obstructions that could cause a malfunction.
• Ensure all covers and cartridge doors are properly closed.

Factory Reset:

• If you can navigate to the menu, attempt to perform a factory reset. Instructions for this are usually found in the printer manual.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[dhaberman]

Here's my update...

Try these steps:

Power Cycle the Printer:

• Unplug the printer from the power source while it is still on.
• Wait for about 60 seconds before reconnecting.
• Plug it back into the power outlet and turn it on. This might reset any temporary connectivity issues.

Done several times, it stays up for a few minutes and then Blue screen of death again.

Firmware Update:

• If you can access the printer settings even briefly, attempt to update the firmware.
• You might need to do this through the HP Smart app or HP Support Assistant if the printer display remains inaccessible.

Done, it stays up for a few minutes and then Blue screen of death again.

Check for Mechanical Issues:

• Physically inspect the printer for any jammed paper or obstructions that could cause a malfunction.
• Ensure all covers and cartridge doors are properly closed.

Done several times, it stays up for a few minutes and then Blue screen of death again.

Factory Reset:

• If you can navigate to the menu, attempt to perform a factory reset. Instructions for this are usually found in the printer manual.

The manual does not contain a Factory Reset, would like to have one to try.

Bottom line, I have tried it all several times and still the same results 😞

[Kuroi_Kenshi]

Hi @dhaberman,

Thank you for the response.

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[dhaberman]

Problem still not fixed and I have spend a lot of time on this...very disappointing 😞

[Kuroi_Kenshi]

Hi @dhaberman,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,