HP color LaserJet CP4525

CraigBowa · ‎04-18-2023

I received this printer from a print shop who upgraded but I have never got it to work. I'm giving it one last chance to work before it visits the local dump. The printer, HP color LaserJet CP4525 has been put onto two computers with no luck. I have loaded the driver for Windows 11 onto my computer from the HP site. Connected by USB cable. When the printer is turned on the PC beeps but did not ask to set up the printer. I ran the HP software to load everything and all looks good. I go into MS Word and go to print; the printer is there and says Ready. The issue is that the print job gets hung up in the que and never processes. The printer does not react. What am I missing or what can I try. I have set the printer back to factory settings through the control panel but this did not help.

NOTE:

- When I let HP web site search for HP products on my machine, it did not find the printer, so this is a clue I think that might help. It did find my HP laptop, just not the printer.

- I tried sending a test page from the computer and get the same results.

- Print configuration page from the printers menu, all good.

Something is not talking.

Thanks,

Craig

Repairatrooper · ‎04-18-2023

Network is the way to go with this printer, if it has a network port on it.

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CraigBowa · ‎04-18-2023

Would need to connect the network cable to my computer or to my router? This is where I struggle, not being a networking savvy person. Are there good instructions for this?

Repairatrooper · ‎04-18-2023

Just connect a network cable from the router to the printer. You indicate that you have reset the device so it should be in DHCP mode and will get an address automatically. After being connected for a few minutes the network should initialize. Print a configuration page to see the IP address and then follow my recent knowledge base article on manually installing a network printer.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

CraigBowa · ‎04-20-2023

I have done this but when I print the configuration, I don't have an IP address on the output. I did a factory reset again and nothing. Reboot and nothing. Not getting anything. When I tried again with USB I did get a sound as if the printer was going to start printing, but it halts.

The network cable has a green and a flashing light showing, so it's like it's connecting but not getting what I need. Thanks for the assistance. I would love to get this printer working even though the toner is going to cost me a bunch.

Repairatrooper · ‎04-20-2023

When you print the configuration page do you get the network status page? If you are getting the flashing light that is usually good news as it indicates that the network card is active. I have run into some older printers that would refuse to pull an address but setting a manual address should work.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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