HP deskjet 2624 won’t connect to new router

[hkj333]

We just got a new router.   I tried to steps outlined by the virtual assistant but the printer still doesn’t connect.   On my WiFi network it asks for a password for the printer(????).   I tried resetting to factory settings, deleting the app and then downloading.   It’s out of warranty, I’m sure, but I just want to connect to a new damned router!  Help please!

[Kumar0307]

Hi @hkj333

Welcome to the HP Support Community. I understand you are trying to connect the printer to the wireless network. I'd be happy to assist you.

If you are trying to connect the printer to your wireless network, you will have to check your router to get the password.

If you are trying to connect the printer via Wifi-Direct, the default password is 12345678.

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Refer to this document for more info.

If you do not have access to a wireless router, you may connect the printer to the PC via Wif-Direct.

Refer to this document to know how.

Hope this helps! Keep me posted. 

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