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‎07-14-2020 06:02 AM

HP Recommended
Product: HP deskjet 3639
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

 I've set an admin password for EWS for my Deskjet 3639 printer, however I can't remember it. I've tried all kind of resets found online and on hp site ( factory reset / network reset etc) , but none of them seem to clear that password. 

  Based on the links that I've found, there is a solution but that is only given in private . Can anyone please provide me that solution ?

 

Thank you in advance.

Kind regards.

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 03:48 AM

HP Recommended

Hi,

 

 

Please check your private message, i have sent you the steps. do let me know if they work.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

View solution in original post

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12 REPLIES 12

‎07-16-2020 03:28 PM

HP Recommended

@Symptome

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎07-17-2020 02:48 AM - edited ‎07-17-2020 03:00 AM

HP Recommended

Hello Betty,

 

I try, but the only proposal that gave me it's to pay to call your support. I saw a lot of posts where some people, including HP employees, that send PM to fix this issue. I don't understand why this solution has to be sent in PM?

Can I have this solution too?

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‎07-17-2020 02:52 AM

HP Recommended

Some example of posts that contain the solution in PM :

https://h30434.www3.hp.com/t5/Inkjet-Printing/Deskjet-3630-admin-password-reset/td-p/7012168

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Deskjet-3639-forgotten-EWS-password/td-p/7480345

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‎07-17-2020 03:48 AM

HP Recommended

Hi,

 

 

Please check your private message, i have sent you the steps. do let me know if they work.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎07-18-2020 04:23 AM

HP Recommended

HI,

 

Thanks for your reply. It works fine!

 

Regards,

 

Antoine

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‎07-30-2020 11:44 PM

HP Recommended

Hi Silvyg! Can you please help me out with the solution too? I have the same issue!

 

Thank you!

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‎07-31-2020 02:32 AM

HP Recommended

Hi Nitin,

 

Please check your private message for the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎08-03-2020 10:19 AM

HP Recommended

Silvyg, you're the best! Your steps worked flawlessly! Seriously, cannot thank you enough! 😄

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‎09-30-2020 09:49 PM

HP Recommended

Hi Silvyg! Can you please help me out with the solution too? I have the same issue with the user password forgotten 😞

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