HP deskjet F2400 - no ink appearing after print

[ch33ky_girl]

Can anyone advise please.   I have cleaned both the new cartridge and paper roll.  I have tried to print test page.  The printer is printing but no ink showing after printing.

[Jeet_singh]

@ch33ky_girl,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing blank pages from your HP DeskJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you using genuine HP ink cartridges or refilled cartridges?

Have you tried to clean the ink cartridge contacts?

Are you able to make a copy from the printer?

What is the Operating system installed on the PC? Windows or Mac

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out bad, then I would suggest here is to follow all the steps suggested in the support document for -   HP Deskjet F2400 All-in-One Printer Series - Troubleshooting Print-Quality Issues  (This document includes the steps which are suggested for color or black not printing).

If the copy comes out fine, then it looks like an issue with the print drivers. Hence, I would suggest you perform a clean install to get the printer connected to your PC. Could you please respond to this post with the details of the Operating system so that I can provide you with the right steps which should help you resolve this issue.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.