HP envy 4525 my Mac suddenly stopped recognizing each other. Works fine with ipad etc just not Mac

[JWW3]

Have switched everything on and off - reset printing from Mac - tried to delete and re-install -even tried with an ethernet cable -  nothing is working. Yet if I print from ipad - No Problem !! Desperate to get them speaking to each other as this is needed for work

[KrazyToad]

@JWW3

I will require few details to be able to assist you better

- Do you have any Anti-virus software installed on your MAC?

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Meantime please ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT2015

Keep me posted 😋

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