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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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11-27-2019 10:57 AM
The worst printer on the market. Doesn't know when I wish to print from A4 or to the photo tray. Everything defaults to the a4 tray. Its a complete waste of money and I shall never buy another HP product. COMPLETELY USELESS.
11-29-2019 04:01 PM
Welcome to HP support community.
Which operating system is installed on the computer to which this printer is connected?
Meanwhile:
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Here are the steps:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee