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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP envy 5640 printer

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11-13-2016 08:17 AM
I want to print a photo from Windows 10 operating sys. I have loaded HP 4x6 photo paper in the photo tray. When I load the photo and select "Print" the 4x6 photo paper size is never displayed as an option for printing, so the Envy will not print.
After this fail, I logged onto Snapfish print from that location. I have tried selecting Snapfish to print from windows. Again, the HP 4x6 glossy paper option is not displayed as a print option.
This is the paper that came with the printer.
How do I print a photo from a Windows 10 laptop.
Everything else on the Envy is so easy to use except photo printing.
Please give me the path to the proper settings.
Solved! Go to Solution.
Accepted Solutions
11-16-2016 09:28 AM
Thank you for taking the time to post your solution,
I appreciate this as it would help other members of the community as well.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with your and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
11-14-2016 11:23 AM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand the envy printer isn't printing a 4x6 photo paper,
Don't worry as I have a few steps that should help resolve this concern,
Here's a YouTube video that tells you how to print a photo: Click here
(HP doesn't own this video, please ignore any ads as I've only shared link going beyond my way to help you out).
To Fix Print Quality Problems: Click here
To print Photos:
Step 1: Load photo paper in the photo tray
Step 2: Adjust the print settings, and then print the photo
For details: Click here
Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
11-16-2016 04:50 AM
Here's what worked:
For the 5640, the selection of the proper paper and paper size is not entirely presented on the printer's screen. The user must, however, select the paper size and the paper type in their Windows 10 software once "Print" is selected. Once that's done, hit "Print" in your software, you're done.
11-16-2016 09:28 AM
Thank you for taking the time to post your solution,
I appreciate this as it would help other members of the community as well.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with your and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.