• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-13-2025 02:58 PM

HP Recommended

I select print from my laptop. The preview page shows up. My printer is listed as a selection to print. Under my printer is shows printer error. No error messages are showing on the printer. When I select print the preview just disappears and nothing is printed. 

Category:
1 REPLY 1

‎03-19-2025 01:06 PM

HP Recommended

@gardengirl67, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Envy 6055e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Let’s work through this together and see if we can get it working again. 😊

Here are a few steps to help troubleshoot the issue:

 

Restart the Printer and Your Computer

  • Turn off your printer and unplug it from the power source.
  • Shut down your laptop completely (not just a restart).
  • Wait about 60 seconds, then plug the printer back in and power it on.
  • Turn on your laptop and try printing again.

Check Printer Status and Connection

  • Open Control Panel > Devices and Printers.
  • Right-click your HP Envy 6055e and select See what's printing.
  • If there are any stuck print jobs, clear them:
    • Click Printer in the top left and select Cancel All Documents.
  • Ensure the printer status shows as "Ready" and not "Offline" or "Error."
  • If the printer is connected over Wi-Fi, try restarting your router and ensuring the printer is on the same network as your laptop.

Update or Reinstall Printer Drivers

  • Go to the HP Support Website and search for the latest drivers for the HP Envy 6055e.
  • Download and install the latest driver.
  • If you already have the latest driver, uninstall it and reinstall it from scratch.

Run the HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool from the HP website.
  • This tool can automatically detect and fix common printing issues.

Set as Default Printer

  • Go to Control Panel > Devices and Printers.
  • Right-click the HP Envy 6055e and select Set as Default Printer.

After trying these steps, give printing another shot. If the issue persists, let me know – I’ll be happy to help further! 😊

 

Looking forward to hearing from you soon!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.