HP envy 7134 black ink not printing

[Lyewood]

HP envy 7134 photo. black ink not printing.

[asmita6658 · Accepted solution]

Hi @Lyewood

Welcome to the HP Support Community. 

To better assist you - 

1) Which app are you printing from? 

2) Are you experiencing this issue while making a black and white copy as well?

3) Are you using a genuine HP ink? 

Please check for ink levels - On the printer control panel, swipe down to open the Dashboard, and then touch the Ink icon. 

• If any of the ink cartridges are low on ink, replace them. 
• If none of the ink cartridges are low on ink, print a Print Quality Diagnostic page

To print a Print Quality Diagnostic page - 

1) On the control panel, swipe down to open the Dashboard, and then touch the Setup icon.
2) Swipe up on the display, touch Reports, and then touch Print Quality Report.

Reply with a picture of the Print Quality Report. 

You may also try step# 9 to 13 from this document. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Lyewood]

Thanks Asmita, have already solved the problem from solution by Senan6806. very similar to your very detailed  instructions. In addition to cartridge cleaning and manual cleaning around the ink nozzles, I did a power on/off reset by unplugging the power cord with the cartridges removed. All now working. Thanks again, Lyewood.

[asmita6658]

@Lyewood

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!