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HP envy 7640 copy does not print the entire page. Cuts off the bottom.

HP Recommended
HP envy 7640
Microsoft Windows 10 (64-bit)

My HP envy 7640 all-in-one printer copy function does not print the entire page. It cuts off the bottom. This happens when using the bed or automatic feed.  It does not cut off the bottom when using the scan to computer, but it re-sizes (shrink-to-fit) the text to fit the page so that it is not the same size text.  The entire scan appears to have a margin around it reducing the size of the page. This occurs on plain paper 8 1/2 X 11 inch.  It looks like there is a bottom margin that is cutting off the bottom of the page being fed into the feeder or set on the bed.  This has just recently started. 

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HP Support Agent
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Message 2 of 2
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@wwwolf

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Also, try the steps from here: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0533...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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