HP envy Photo 7155 not printing from my Mac--message: Stopped - 'Filter' failed

[MR560]

HP envy Photo 7155 is not printing from my Mac--message: Stopped - 'Filter' failed.  My Mac is OS X 10.11.6.  However, the printer does print sent documents sent from my Windows laptop.  Multiple messages in problem report include: 

D [03/Aug/2023:14:45:01 -0500] [Job 6] ATTR: auth-info-required=none
D [03/Aug/2023:14:45:01 -0500] [Job 6] PID 1425 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [03/Aug/2023:14:45:01 -0500] [Job 6] End of messages
D [03/Aug/2023:14:45:01 -0500] [Job 6] printer-state=3(idle)
D [03/Aug/2023:14:45:01 -0500] [Job 6] printer-state-message=""

[Rainbow23 · Accepted solution]

Hi @MR560,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Note: Resetting Printing System will delete the drivers of the other printers added to the Mac computer and you may need to re-add those printers.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MR560]

Rainbow23--thank you!  Your suggestion with steps solved my problem with my printer.  I appreciate the help and expertise! Mike Rohan