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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎12-08-2018 11:22 AM

HP Recommended
Product: HP envy photo 6230
Operating System: Microsoft Windows 7 (64-bit)

Hi everyone! I've just bought the inkjet printer HP envy photo 6230 and I've tried to print a photo. The subject portraited in the photo has fair skin but the printer made it red! I've tried to print using both high quality and standard quality but the result is the same: colors are saturated. Are there any settings I shoud use to avoid this effect? Thank you so much in advance.
Have a nice day,
Marina

3 REPLIES 3

‎12-09-2018 01:37 PM

HP Recommended

@MariZed

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Please let us know the photo size and photo paper type you're using to print the photo.

 

You may also go through the steps from the link below:

 

https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎12-14-2018 11:47 AM - edited ‎12-14-2018 11:49 AM

HP Recommended

Thank you for your reply. Photo size is 10x15 cm and paper type is photo paper.
Facebook HP Support told me via chat that it's normal to experience this saturation but it's the first time it has happened to me after all the printers I bought in the past years. I really would like to solve the problem, otherwise a photo printer would not be useful if it prints photos as it wants and not as they are. Thank you again.

Best regards,

Marina

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‎12-15-2018 05:35 PM

HP Recommended

@MariZed,

 

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

After reviewing your post thoroughly, I understand you have gone through the link and still having the issue. 

 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

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