HP inkjet 2800e series printer

[Rosie_real]

The power button will not light up and there's 3 red lights lit up

[Sneha_01]

Hi @Rosie_real,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Inkjet 2800e series printer's power button is unlit and three red lights are illuminated, it typically indicates an error. Here are steps you can take to troubleshoot the issue:

1. Power Cycle the Printer

1. Unplug the Printer: Disconnect the printer from the power source.
2. Wait: Leave it unplugged for at least 60 seconds.
3. Plug it Back In: Reconnect the printer to the power source and try turning it on.

2. Check for Paper Jams

• Inspect the Printer: Open the printer access doors and check for any paper jams or obstructions. Clear any stuck paper you find.

3. Check Ink Cartridges

• Access Cartridges: Open the ink cartridge access door and make sure the cartridges are seated properly. Remove and reseat them if necessary.
• Inspect for Damage: Check for any signs of damage or leaks in the cartridges.

4. Examine the Power Supply

• Check Power Cord: Ensure the power cord is not damaged and is securely connected to both the printer and the outlet.
• Test Another Outlet: Try plugging the printer into a different power outlet to rule out outlet issues.

5. Reset the Printer

• Some models have a reset option:
  • Locate the Reset Option: Refer to your printer’s manual to see if there’s a specific reset button or procedure.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Rosie_real]

Nope won’t do anything. No power light only 3 red lights 

no matter how many times I unplug and plug back in nothing changes. 

[Sneha_01]

Hi @Rosie_real 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support